Kwikset smart lock buttons not working

1. Door jammed while attempting to lock. Manually re-lock door. If needed, reposition strike. 2. Door handing code has not been entered. Enter door handing code. 3. No User Code programmed, or User Codes are disabled. Program at least one User Code, or re-enable User Codes. 4. Unsuccessful programming. Attempt programming procedure …

Kwikset smart lock buttons not working. Please follow the steps below to remove the lock from a network before pairing it: 1. Press button “B” on the lock interior nine times. 2. Reset the lock. 3. Pair the Zigbee lock with a Zigbee controller by initiating the inclusion process on the controller and pressing the “A” button 4 times.

Here's how to reset your Kwikset SmartCode 888: On the interior assembly of your lock, remove the interior cover. Remove the battery pack. Then press and hold the Program button. Insert the battery pack back in while still holding the Program button. Keep holding the Program button until the lock beeps and the LED indicator flashes red.

Learn how the Smart Car technology works, learn about Smart Car safety and other Smart Car features and compare Smart Car models in the U.S. and abroad. Advertisement ­With gas pri...1. Manually put the bolt in the extended (lock) position. Press the PROGRAM button once, enter your new 4 - 8 digit code and then press the LOCK button. 2. Press the PROGRAM button twice, enter the same or a new code and then press the LOCK button once. If your old code still remains in the unit, you will need to perform a hard reset of the ...Smart Locks Basics. Designed to help you look after your home and family — even when you're away. Compare Smart Locks. Works With. App. Aura. Halo. Obsidian. Premis. Halo Touch . Browse Smart Locks. View and compare all smart locks. Innovation. The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of ...Changing the batteries of your Kwikset smart lock is an essential aspect of smart lock maintenance. ... try pressing the Program button and Button "A" on your lock before inserting the batteries. This can help reset the lock and clear any lingering alerts. ... Lockly Auto Lock Not Working: How to Fix! Lockly Bluetooth Not Working: Quick ...The steps are easy, 1) Pull the batteries out of the lock. 2) Hold down the lock button on the front of SmartCode while inserting the batteries back...How To Add A User Code Using Your Premis App? 1. Open the Premis App > Select the lock > click on user icon (upper right) 2. Enter the user name 3. Enter a user code or click on "Generate Random Code" > click on Submit. Add: User code must be between 4-8 digits. 4. Change "Access Type" as required. Read More.

Ultimate control. Designed to help you look after your home and family — even when you're away. No key required. Control locks from anywhere. Smart Home Integration.It is recommended that you delete this code.1. Make sure the lock is unlocked and the door is open.2. Enter your existing Mastercode.3. Press the lock button. You will hear one beep.4. Press 3.5. Press the lock …The lock button and auto-lock function will be disabled until user codes are reactivated, so the lock can only be operated with a key and turn piece. Program Button on SmartCode 910. Model Specific Process. ... If your Kwikset smart lock is not working after changing the batteries, there are several troubleshooting steps you can take to resolve ...Kwikset's smart locks work with a variety of wireless and smart home platforms: Wi-Fi: The Halo and Halo Touch both use Wi-Fi to connect to your home network so you can control the locks remotely using the Kwikset app. These are also the only Kwikset smart locks that work directly with Amazon Alexa and Google Assistant.; Bluetooth: The Aura's Bluetooth also works without a hub but without the ...A keypad on the outside allows you to set the temperature and also features a door lock button. Expert Advice On Improving Your Home Videos Latest View All Guides Latest View All R...SmartKey Security™ re-key technology is compatible with Kwikset (KW1) keyway or (SC1) keyway options. Comes with 2 keys. Deadbolt Latch is 20 minute fire rated with round corner face. ANSI/BHMA grade 2 certified. Latch has adjustable backset 2-3/8" to 2-3/4" to fit all standard door preparations. Includes round deadbolt strike.

Four possible issues: 1. The door handing process was not performed correctly. Make sure to press and hold the Lock button until the battery pack is fully ...Featuring SmartKey Security™, which protects against advanced break-in techniques and allows you to re-key your lock yourself in seconds. SmartKey Security™ re-key technology is compatible with Kwikset (KW1) keyway or (SC1) keyway options. Universal handing; fits both right handed and left handed doors. Comes with 2 keys.Troubleshoot it by checking the battery, resetting the lock, and reprogramming the code. The Kwikset Smartcode 270 electronic lock offers convenience and security for your home. However, occasional issues may arise, causing frustration and inconvenience. This guide will provide troubleshooting tips to help you quickly resolve … Rotate the key 90 degrees clockwise. Insert the SmartKey tool fully and firmly into the SmartKey hole. You may feel the tool click inside the lock. Remove the SmarKey tool. Remove the current key. Insert the new key you wish to use with the lock. Make sure your key is FULLY inserted. The edge of the key touches the indent in the cylinder face.

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Control locks from anywhere. Smart Home Integration. About Smart Locks. Browse all smart locks ... (one at a time) and listen for a beep on each button press. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. Keypad lockout If three incorrect codes were entered within one minute, the keypad will lock ...Perform the door handing process, following the instructions inside the installation guide. The battery is too low to lock the door. This is indicated by the keypad flashing red three times with three beeps. Remove the batteries and replace with a fresh set. The mounting plate is placing tension on the torque blade.If there are no codes in the lock, the lock button will not lock the door. This is indicated by the keypad flashing red three times with three beeps. Program at least one user code and test the Lock button again. The door handing process was not executed. Perform the door handing process, following the instructions inside the installation guide.The Halo deadbolt can be locked using the Kwikset app. From the outside, Halo has a convenient 1-touch locking button on the keypad to easily lock the deadbolt or with a key. From the inside, Halo can be locked using the sleek turnpiece. Additionally, the lock features Auto Lock which will automatically lock after a preset time delay.Replace with the new tapered latch that came with the lock and reinstall the lock. The deadbolt latch and strike are misaligned, causing the latch to bind. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked.

If your Kwikset smart lock keeps beeping after changing the batteries, remove the cover, unscrew the interior, and unplug the power cable. Leave the lock powered off like that for 5 to 15 minutes. When ready, connect the cables, secure the lock to the door, and insert the batteries back in. Make sure the power cable is not pinched and that the ...Kwikset smart locks are offered by leading smart home solution providers and security systems. A total home security solution begins with a Kwikset smart lock. ... But then the user code will not work and pressing the lock button will not lock it. Helpful? (0) (1) Report. Response from Kwikset: 3 months ago. Consumer Service. Hello Noo, We're ...With the door unlocked and open to keep it from accidentally closing, remove the inner lock cover to access the batteries and program button. 2. Take out the battery tray and press and hold the program button, the circular black button near the center. 3. While still holding the program button, reinsert the battery tray.3.2 The Lock symbol does not lock the door. 3.3 Only two digits illuminate on the touchscreen; 3.4 The lock fails to pair with a Z-wave smart home system. 3.5 I can see the lock in my controller, but I can't control it from the controller. 3.6 The lock fails to update or pair with a service provider's ZigBee smart home system. 4 Troubleshooting ...Halo Touch Traditional Fingerprint Wi-Fi Enabled Smart Lock View Support. Sign Up and WIN! Sign up for Kwikset updates to stay informed about new products, promotions, and the latest trends and styles and you’ll be entered to win one of Kwikset latest products. SIGN ME UP! Facebook;User codes offer additional security. Kwikset's innovative coded entry solution helps you keep tabs on everyone entering and leaving your home using your smartphone. Monitor activity, check your lock history, and rest assured that your home is secure. Smart locks such as Premis, Smartcode 916 and Obsidian will support up to 30 unique user codes.Featuring SmartKey Security™, which protects against advanced break-in techniques and allows you to re-key your lock yourself in seconds. SmartKey Security™ re-key technology is compatible with Kwikset (KW1) keyway or (SC1) keyway options. Comes with 2 keys. Latch is 20 minute fire rated with round corner face. Meets ADA/ANSI A117.1 ...Solution 3: Setup The Smart Lock Correctly. Incorrect setup may hinder your Kwikset smart lock keypad from lighting up, and we'll walk you through the complete process of setting up your Kwikset's smart keypad lock feature. Here's how to correctly set up the smart lock: Open your door. Take off the battery cover.Step 1: Press the Program button. Step 2: Press the Check Mark symbol and then press the Lock button. Step 3: Enter your Master Code and press the Lock symbol. Next, press "9" six times. Step 4: Press the Lock symbol and press "9" again—six times. Step 5: Press the Lock symbol to complete the process.If there are no codes in the lock, the lock button will not lock the door. This is indicated by the keypad flashing red three times with three beeps. Program at least one user code and test the Lock button again. The door handing process was not executed. Perform the door handing process, following the instructions inside the installation guide.To reprogram Kwikset Smart Key: Make sure that the door is open. Keep the lock in the "lock" position. Insert the key you used in re-keying. Slowly move the key in, out, up, and down while trying to turn it 90 degrees clockwise.*. Once the key is in the 90 degrees position, insert the SmartKey tool.Rotate the key 90 degrees clockwise. Insert the SmartKey tool fully and firmly into the SmartKey hole. You may feel the tool click inside the lock. Remove the SmarKey tool. Remove the current key. Insert the new key you wish to use with the lock. Make sure your key is FULLY inserted. The edge of the key touches the indent in the cylinder face.

Troubleshooting Kwikset Smart Lock Not Unlocking Check the Battery Level. First things first, let's not overlook the basics. A low battery is a common reason for a Kwikset Smart Lock not unlocking. Open the Kwikset app on your smartphone. Navigate to the lock settings and check the battery status. If the battery is low, replace it with new ...

With a Kwikset smart door lock, you can enter your home with just the touch of your finger or a simple combination. Easy-to-install touchscreen, touchpad and Bluetooth connected smart locks give you peace of mind that your home is secure with the convenience of keyless entry. Browse our selection of smart door locks below. Compare our. range of.If there are no codes in the lock, the lock button will not lock the door. This is indicated by the keypad flashing red three times with three beeps. Program at least one user code and test the Lock button again. The door handing process was not executed. Perform the door handing process, following the instructions inside the installation guide.This is useful if the lock is being moved to a different door Remove battery pack. Press and HOLD the Program button while reinserting the battery pack. Release ...Control locks from anywhere. Smart Home Integration. About Smart Locks. Browse all smart locks. Featured. Halo Smart Lock; ... The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... The keypad will light up when the lock button is pressed as well. Connect with us. Monday-Friday: 7:00am-4:00pm ...Try these actions: To light up the keypad buttons, press the 1-touch locking button. Pressing the other/numerical buttons will not cause the keypad to light up. Check that the LED option is turned On in the Kwikset App. The Status LED is set to On by default. Check that the batteries have power, are inserted correctly into the battery pack, and ...Remove battery cover. 3. Press the program button once. 4. Enter new user code. 5. Press lock button. 6. If programming is successful the keypad will flash green once, and you will hear one beep.Electronic keyless entry deadbolt door locks with digital keypads by Kwikset let you stop worrying about keys. Upgrade to a more convenient, more controllable keyless entry deadbolt lock with SmartCode Signature Series. ... With a Kwikset smart lock with Home Connect technology, you can access your lock from anywhere. Never worry about ...Input details (name, access code, schedule type). Then, press "Submit.". To create an access code using the keypad: Open the door. Press "1.". Press "Kwikset.". Enter a 4-8 digits code. Then, press "Kwikset" again. The process is successful once you hear a long beep and the keypad flashes green. Door Handing is the process by which the Kevo Smart Lock determines whether the deadbolt faces the right or the left. Door handing instructions: 1. Remove the battery cover. 2. Remove the battery pack from the lock. 3. While holding the Program button, reinsert the battery pack, then release the Program button. 4.

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This is the procedure for resetting the Kwikset 916 lock code: Press and hold the program button. Wait for the checkmark symbol to illuminate. Press the checkmark symbol once. Enter the new lock code/master code. Press Lock. Re-enter the new lock code/master code. Press Lock.There are several ways to lock the Home Connect 620 smart lock. From the outside, Home Connect 620 has a convenient 1-touch locking button (with the brand logo printed on it) on the keypad to easily lock the deadbolt or with a key.Need help finding the position your key was in during rekeying? If your cylinder will not rotate with the key used to re-key, your cylinder has become mispro...Before reinstalling the battery cover, locate the reset button on the lock. Press and hold this button for 5 seconds or until you hear 3 distinct beeps from the lock. This resets the lock and should stop any unwanted beeping. Once you have finished this step, go ahead and reinstall the battery cover.Here are the steps that will allow you to reset and repair the Halo to the Kwikset app: 1. Perform a factory reset on the lock: 2. Remove the lock from your phone's Bluetooth list of connected devices. 3. Delete the lock from the Kwikset app if previously paired. 4. Force close the Kwikset app and relaunch.Press Lock button once.3. Enter Mastercode4. Press Lock button once5. Press “9” six times.6. Press Lock button once7. Press “9” six times.8. Press Lock button once.If programming is successful, the keypad will flash green once with one beep.If programming is unsuccessful, the keypad will fl ash red three times with three beeps.After a system reset, all fobs will need to be re-enrolled and calibrated. Press and release the fob’s enroll button. The fob’s LED will begin to blink green. Press and release the Program button. Hold the fob close against the back panel. The fob’s LED will begin to blink faster. When it turns solid green, the fob is successfully enrolled.How to hand the smart lock. Kwikset and weiser. If your strike is jamming or not working first hand it. This learns the way the strike goes and checks for ...Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own. The latch is installed upside down. For Smarcode 909 see page 8 here. For Smartcode 910 see page 8 here. The mounting plate is placing tension on the torque blade.Turn the new key clockwise by 90 degrees. Remove your new key from the lock. Test the key to see if it works by reinserting it and ensuring that it works smoothly and can open the lock. Test the original key of the lock. It should no longer operate after you rekey the Kwikset SmartKey lock. ….

Remove the cover and the battery. Hold and press the program for about 5-7 seconds. Next, press and hold the A button for about 5 seconds (This button may be black and located on the assembly inside your lock) Replace the batteries with new ones, make sure they're in place, and close the lids.Installs in minutes with just a screw driver - no hard wiring needed. Fits standard doors (1-3/8" to 2") - replaces any deadbolt for keyless entry convenience. Backup keyway featuring SmartKey® re-key technology. Z-Wave Plus Certified with the Z-Wave 500 chipset. Extended wireless range and superior 128-bit wireless encryption.The wrong deadbolt latch is installed. The hole in the door is misaligned. The deadbolt latch and strike are misaligned, causing the latch to bind. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. The hole in the door frame for the latch bolt is not drilled deep enough.10 digit backlit keypad with dedicated lock button; BHMA grade 2 certified; ... SmartCode 914 Zigbee 3.0 Contemporary Matte Black Single Cylinder Electronic Deadbolt will not work with Ring Alarm System. The Ring Alarm System is compatible with any of our locks featuring Z-Wave technology. ... HALO Wi-Fi Smart Lock is a keyless entry electronic ...The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. Life Experiences. ... On my Kevo Smart Lock, Why Doesn't The Status LED Light Up? Ensure that the Status LED switch is in the ON (up) position. The Status LED Switch is the first switch from the left on the back panel of the lock.Control locks from anywhere. Smart Home Integration. About Smart Locks. Browse all smart locks. Featured. Halo Smart Lock; ... The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... The keypad will light up when the lock button is pressed as well. Connect with us. Monday-Friday: 7:00am-4:00pm ...No user codes are programmed. If there are no codes in the lock, the lock button will not lock the door. Program at least one user code and test the Lock button again. The door handing process was not executed. Perform the door handing process, following the instructions inside the installation guide. The battery is too low to lock the door.The Kwikset Powerbolt 250 10-Button Keypad Electronic Deadbolt Door Lock, available in a transitional design, is an easy and attainable way to upgrade to an electronic door lock. It offers convenient keyless entry that makes coming and going secure and simple. Customize up to 25 user codes and enjoy easy code access with the 10-button light-up keypad. Additional features include Auto Lock and ...If the issue only occurs when the door is closed, check on the following causes: 1. Door prep – ensure proper strike hole depth in the door frame. - Adjust tab on lower strike to center deadbolt head - Ensure deadbolt strike is at least 1” deep on frame of door - Check that door thickness is supported - 1-3/8" to 1-3/4 2. Do you need to ... Kwikset smart lock buttons not working, SmartKey Security™ re-key technology is compatible with Kwikset (KW1) keyway or (SC1) keyway options. Comes with 2 keys. Latch has round corner faceplate. Meets ADA/ANSI A117.1 requirements. ANSI/BHMA grade 3 certified. Locking mechanism functions by pressing the push button on the interior of the lock. Fully reversible lever, can be ..., To reset your lock code on the SmartCode 913, follow these steps: Keep the door open. Press and HOLD the Program button until the keypad flashes green (about 5 seconds). Enter a new Mastercode. Make sure to avoid timeouts by completing each step within 5 seconds., SmartKey Security™ re-key technology is compatible with Kwikset (KW1) keyway or (SC1) keyway options. Comes with 2 keys. Deadbolt Latch is 20 minute fire rated with round corner face. ANSI/BHMA grade 2 certified. Latch has adjustable backset 2-3/8" to 2-3/4" to fit all standard door preparations. Includes round deadbolt strike., Greater security for greater peace of mind. The SmartCode 917 residential electronic lever has been tested in three areas most important to homeowners like you: security, durability, and finish. It is BHMA certified AAA - the highest residential security rating available. It also features SmartKey Security to protect against advanced break-in ..., Touch lower left area of screen (where Checkmark is located) until digits illuminate.3. Touch screen with three or more fingers until digits illuminate.One-second pauseThe lock requires a one-second pause immediately after locking or unlocking before the touchscreen will re-activate. , The Halo deadbolt can be locked using the Kwikset app. From the outside, Halo has a convenient 1-touch locking button on the keypad to easily lock the deadbolt or with a key. From the inside, Halo can be locked using the sleek turnpiece. Additionally, the lock features Auto Lock which will automatically lock after a preset time delay., How to Factory Reset a Kwikset 620: Remove the battery pack from the lock. Reinsert the battery pack while holding the Program button on the lock. Continue holding the Program button for 30 seconds until the lock beeps and the status LED begins to flash red. After a few seconds, the door will initiate the handing sequence to signal a successful ..., The Home Connect 620, which is ANSI/BHMA certified Grade 2, can be used as a stand-alone lock, with the user turning the deadbolt via a key or a PIN code on the 10-button numerical push-button keypad. The code can be four to eight digits, and the 620 will handle up to 250 codes, which Tu notes, was an improvement from the 30 on other Kwikset ..., Control locks from anywhere. Smart Home Integration. About Smart Locks. Browse all smart locks ... (one at a time) and listen for a beep on each button press. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. Keypad lockout If three incorrect codes were entered within one minute, the keypad will lock ..., The Kwikset app's Lock Activity screen conveniently displays all of Aura's activity including actions such as ... the Bluetooth smart lock that will make programming your front door lock easier through programming functions accessible on your mobile phone. ... One-Touch Locking Button. Dedicated button to easily lock your door. Low Battery ..., Learn how the Smart Car technology works, learn about Smart Car safety and other Smart Car features and compare Smart Car models in the U.S. and abroad. Advertisement ­With gas pri..., In detail, here’s how to replace the batteries on your Kwikset Lock after receiving a low battery warning: Remove the battery cover and then remove the battery pack. Long-press the Program Button for 5 seconds, then long-press the Button “A” for another 5 seconds. You can find the Program Button (black round button) and Button “A ..., Kwikset's Smart Lock or Home Connect Technology, with options of both Z-wave and Zigbee, you can wirelessly communicate with other devices in your home. ... With your own personal code, you can enter your home with just a few simple pushes of a button and lock it with just one. No more losing keys. No more lockouts. No more hiding keys under ..., If there are no codes in the lock, the lock button will not lock the door. This is indicated by the keypad flashing red three times with three beeps. Program at least one user code and test the Lock button again. The door handing process was not executed. Perform the door handing process, following the instructions inside the installation guide., Kwikset Halo claims to have a longer battery life than the Schlage Encode. Halo uses four AA batteries that last up to 6 months, while encode uses four AA batteries that last up to 3 months. Both the Halo and the Encode have low battery indicators that warn users when it's time to replace the batteries. However, some users have reported that ..., Answer What Do I Need To Manage Premis Remotely? An Apple TV*, Apple HomePod, or iPad 4* must be installed, turned "ON" and within Bluetooth range (40 feet or closer) for Premis to be connected to the internet and be remotely locked/unlocked by either Premis or Home app or voice controlled by Siri.The Premis lock and Apple TV, or HomePod, or iPad 4 will need to use the same apple ID and ..., 1. If using a smart device, hold the smart device close to the Kevo deadbolt and touch the lock. If your smart device doesn't vibrate, and the Bluetooth symbol (located at the top of your screen) doesn't flash, this is an indication that there is no Bluetooth communication. Make sure the app is open (either in background or foreground) and you ..., 4 days ago · If you encounter an issue with your Kwikset smart lock not working, it could be due to using an incorrect user code. To resolve this, double-check the user code you're entering and ensure you press the lock button after keying in the code. , SmartKey Security™ re-key technology is compatible with Kwikset (KW1) keyway or (SC1) keyway options. Comes with 2 keys. Deadbolt Latch has 2 interchangeable faceplates - round corner and square corner. ANSI/BHMA grade 2 certified. Latch has adjustable backset 2-3/8" to 2-3/4" to fit all standard door preparations., Kwikset's Smart Lock or Home Connect Technology, with options of both Z-wave and Zigbee, you can wirelessly communicate with other devices in your home. ... you can enter your home with just a few simple pushes of a button and lock it with just one. No more losing keys. No more lockouts. ... Smart Locks Basics Compare Smart Locks Works …, My Bluetooth Is On, But My Kevo Smart Lock Still Won't Work? Check to make sure the Kevo app is running. If you have verified that your Bluetooth function is turned on and your lock is still unresponsive, your Bluetooth Sharing may have been turned off. To turn Bluetooth sharing on for iPhone/iPad/iPod Touch: 1., With the door unlocked and open to keep it from accidentally closing, remove the inner lock cover to access the batteries and program button. 2. Take out the battery tray and press and hold the program button, the circular black button near the center. 3. While still holding the program button, reinsert the battery tray., If your lock still isn't working properly after battery replacement, you may need to reset it. To reset your Kwikset lock, follow these steps: Press and hold the program button on the inside of the deadbolt. Insert a paperclip or similar object into the small hole in the bottom corner of the lock. Press and release, do not hold down., Hi, this is Meet Brandon. In this video I want to help you troubleshoot your Kwikset SmartCode Deadbolt Lock. The best way I know how to troubleshoot it is t..., 8 possible issues: The door handing process was not executed during installation. This step will teach your lock the orientation of your door and is crucial to lock operation. Remove interior cover and battery pack. Press and HOLD the Lock button while installing battery pack. Hold button until the latch bolt starts moving on its own., Smart Front-Door Security with Vivint by Kwikset. Our smart locks have keyless entry and remote access, including locks enabled with Z-Wave Technology. ... Smart Locks Basics Compare Smart Locks Works With App Aura Halo Obsidian Premis Halo Touch Browse Smart Locks SmartCodes Smartcode955 Smartcode917;, Featuring SmartKey Security™, which protects against advanced break-in techniques and allows you to re-key your lock yourself in seconds. SmartKey Security™ re-key technology is compatible with Kwikset (KW1) keyway or (SC1) keyway options. Comes with 2 keys. Latch is 20 minute fire rated with round corner face. Meets ADA/ANSI A117.1 ..., How to hand the smart lock. Kwikset and weiser. If your strike is jamming or not working first hand it. This learns the way the strike goes and checks for ..., SmartKey Security™ re-key technology is compatible with Kwikset (KW1) keyway or (SC1) keyway options. Comes with 2 keys. Deadbolt Latch is 20 minute fire rated with round corner face. ANSI/BHMA grade 2 certified. Latch has adjustable backset 2-3/8" to 2-3/4" to fit all standard door preparations. Includes round deadbolt strike., Follow these simple reset steps: Ensure the door with the Kwikset 888 SmartCode deadbolt with Z-Wave or 913/914 SmartCode is open and unlocked. Then go ahead and remove the battery pack. Press and hold the program button (this should be on the interior back panel of the lock) while re-inserting the battery pack., Two possible issues: The lock was not removed completely from another network before being paired with the new network. Follow your smart home system’s instructions to remove (exclude/unpair) the device from any other network. Then, attempt to pair (add/include) the lock again. The lock is not close enough to the controller., SmartKey Security™ re-key technology is compatible with Kwikset (KW1) keyway or (SC1) keyway options. Comes with 2 keys. Deadbolt Latch is 20 minute fire rated with round corner face. ANSI/BHMA grade 2 certified. Latch has adjustable backset 2-3/8" to 2-3/4" to fit all standard door preparations. Includes round deadbolt strike., Start by inserting the original key into the lock and turning it clockwise 90 degrees. With the key still in the lock, take the SmartKey tool and insert it into the small hole next to the keyhole. Push it in firmly and you might hear or feel a tiny click. After that, remove the SmartKey tool. Next, without rotating the key lock, remove the key ...