Reset wyze cam v3

Jun 8, 2023 ... Simple steps to reset Wyze Cam V2. You will hear "Ready to Connect" after the reset is successful.

Nov 8, 2017 ... Comments14 ; Master Your Wyze Cam Pan V3: Get To Know Your Camera Inside And Out! Wanderer001 Reviews · 62K views ; How to Reset Wyze Base Station.Mar 27, 2018 ... 4 - WYZE CAM ALERT SETTINGS ... How To Reset the WyzeCam (Quick Video). Smart ... Master Your Wyze Cam Pan V3: Get To Know Your Camera Inside And ...Apr 21, 2024 ... My Wyze Cam V3 was resetting itself every 10 seconds.. Here's how I fixed it. 4 views · 5 minutes ago ...more ...Want to learn how to reset a circuit breaker? It's easy to get your devices back up and running after a circuit breaker trips. Advertisement Most homes use circuit breakers that tu...How to reset Wyze Cam and remove it from the Wyze AppIn this video, I show how to reset the Wyze Camera and Add it again to the Application on the Smartphone...© 2024 Wyze Labs, Inc. Support. FAQ & help center Returns & warranties Request return

bug, cam-pan-v3. even though its not part of my DZ. If you are using the DZ with Pan Scan Waypoints, that DZ is only going to be accurate to the one waypoint for which the DZ is set. That is why the cam will automatically shut off the DZ when you enable Pan Scan. Additionally, since Wyze uses Overlap Logic, even if the physical boundaries of ...Finally reset and reconnect. Seems to have kept most settings except 180 degrees for upside down mount. Pretty good as recoveries go. Started playing with it again panning around, etc and it disconnected. It occurred to me the new camera probably draws more power than regular v3. I had just unplugged v3 and plugged cam pan v3 into power supply.Surprise surprise: my V3 cam bricked!! I tried power cycling for even up to 5 minutes at a time! Trying to factory reset via holding the setup button for, like, 45 seconds didn't work either. It's just stick at the solid red light. My Wyze Cam v3 Pro does not scan the QR code. Wyze Cam v3 Pro Setup Troubleshooting. My Wyze Cam v3 Pro firmware isn't updating. My camera went offline after updating the firmware. My Wyze Cam v3 Pro’s built-in spotlight does not turn on. My Wyze Cam v3 Pro's live stream is not loading properly. My Wyze Cam v3 Pro doesn’t connect to the ... But no Notification to the phones. If I turn on all motion, it will notify but 50/50 chance it will say Person versus Complete Motion. I am working with Wyze on this issue. I have 2 Camera's in my garage, a v2 and a v3. Both setup with CamPlus AI only motion. the v2 will notify of a person and the v3 will not. this happens a lot.By following the instructions below, you'll be able to restore your camera to its factory settings and start anew with your Wyze Cam V3. Common Wyze Cam V3 Issues. If you're experiencing issues with your Wyze Cam V3, there are a few common problems you might encounter. Firmware problems can cause the camera to freeze or malfunction ...Dec 12, 2022 · In this video, I show how to reset the Wyze Camera V3 and how to set up the camera from scratch (add the camera to the Wyze App). Wyze Cam Floodlight Pro Quick Start Guide Olivia Updated May 30, 2023 19:17. This guide is a short user manual with the basics about Wyze Cam Floodlight Pro, including: How to download the Wyze app. What is included in the box. How to set up the floodlight. Where to install the floodlight. ...

About a month ago both of my V3 cameras started showing four red IR dots while in NEAR mode, not just in far mode. Pics attached. I've reset to factory settings, flashed back multiple firmware updates all the way back to May, and get this - bought a BRAND NEW V3 cam on amazon and it is showing the dots straight out of the box (in both near and far mode like my photos show) - with and without ...Factory reset your Wyze Cam v3 and set up both devices like new. If there is a microSD card inserted, remove it. With Wyze Cam v3 plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds. This will reset the camera. Wait at least 30 seconds for the unit to initialize. This process can take up to 5 minutes ...Understanding your Wyze Cam OG Status Light; There are no voice prompts doing setup. My camera's status light is solid red. The camera's live stream is slow, distorted. The live stream's audio quality is poor. I can't load the linked camera's live stream in Picture in Picture (PIP) mode. My Wyze Cam OG is not turning on when connected to power ...Wyze Cam v3 : Version: 4.36.11.4073 What's New: Fixed a bug that caused Playback to skip the first minute of every hour Fixed a bug that caused Playback to stutter for the first few seconds when opened Added support for automatic updates Due to the security improvement on this firmware, you will need to go through the factory reset process for your camera if you go back to firmware 4.36.9 ...If you need to reset your Wyze Cam v3 for any reason, here’s how to do it: 1. First, make sure that your Wyze Cam v3 is powered off. 2. Next, use a paperclip or other sharp …

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A Wyze account lets you use the Wyze app, subscribe to Wyze Services, and manage your profile. Create a Wyze account at wyze.com or in the Wyze app. On wyze.com: Visit our Create an account page. Enter the email address you want to use for your account. Click Continue. In your email, Click to set password. Enter a password for your account.Check that your Wyze Cam Pan v3’s firmware is up to date. You can check this by going to the Account tab > Firmware Update. If there is an update available for the camera, please move forward with updating it. Check if a Detection Zone is set up. In the camera’s settings, tap Detection Settings > Detection Zone. Toggle Detection Zone off.Recalibrate the position of the camera. In the Wyze app, tap Wyze Cam Pan v3 > Settings > Motor Controls > Reset Position > Reset. Ensure you have Waypoints set up. Tap on Wyze Cam Pan v3 > Settings > Advanced Settings > Motor Control > Pan Scan Settings. If you have Waypoints set, reset them. Power cycle the camera by unplugging it from its ...If your wifi password is long or complex, the wyze cam v3 may have difficulty scanning it. Place your phone screen in front of the wyze cam v3 and hold it still for 5-10 seconds to give the wyze cam v3 time to focus. If the problem persists after following the steps above, try the following: Reset the wyze cam v3.November 9, 2023 by Gregory J. Garmon. Have you accidentally messed up your Wyze Cam V3’s settings or encountering issues with it? Factory resetting your Wyze Cam V3 …

Download the Wyze Cam v3 RTSP file. Unzip the file ( demo_wcv3.bin) and transfer it to a microSD card’s root directory. Unplug your Wyze Cam and insert the prepared microSD card. Hold the camera’s Setup button while plugging in the USB cable and continue to hold the Setup button until the light turns solid blue/purple.Night Vision: Wyze Cam v3 has excellent low-light vision on its own, but it also has an infrared light filter and infrared LED lights for viewing the live stream at night. Sound: Listen to the camera’s microphone by tapping Sound on the Live stream screen. Record: Record a video of the stream directly from the Live stream screen.Dec 14, 2023 · To hard reset your Wyze Cam v3, simply hold down the “setup” button on the bottom of the camera for about 20 seconds. The device will automatically reboot and all settings will be erased. Troubleshooting. If you think your Wyze Cam v3's microSD port is bad, check the contents of the microSD card on a computer to make sure that the card itself isn't corrupted. If it is, try reformatting the microSD card and testing it in your camera again. Related article: How to Format your microSD card .Tech support told me to factory reset and now it works! Hold setup button for 12 seconds and then reinstall the camera. ... If I formatted them with a pc or another Wyze cam a V2, V3, and pan cam they would not work in the V3 camera but they would work in the other 2 cameras. After the V3 sees the card it uses it with no problem. 1 Like. mwhite ...Mar 28, 2023 · The same method would work with Wyze cam v1, Wyze cam v2, and Wyze cam v3. That said, here’s a quick step-by-step guide on resetting your Wyze camera. Step 1: Head over to your Wyze app. Step 2: Click on the “gear” icon. Step 3: Scroll down and click the “Delete Device” option. Step 4: And finally, your device would start flashing ... Recalibrate the position of the camera. In the Wyze app, tap Wyze Cam Pan v3 > Settings > Motor Controls > Reset Position > Reset. Ensure you have Waypoints set up. Tap on Wyze Cam Pan v3 > Settings > Advanced Settings > Motor Control > Pan Scan Settings. If you have Waypoints set, reset them. Power cycle the camera by unplugging …Until yesterday! I finally was given useful information from the Wyze support team. First remove the SD card if you have one. Second, the wifi your trying to connect to on your phone (must be 2.4 mhz) tell your phone to forget it. Then search, find it, add it back. Reboot the Wyze camera as per usual directions.I've followed these instructions: On the first camera, followed these instructions: Download latest Firmware (4.9.9.3006 as of this date). Use a 32GB MicroSDHC Card (SANDisk Ultra UHS-1). Copy the demo_4.9.9.3006.bin to the MicroSDHC card. Holding the button, plug the card in. Yellow solid light shows. Continue to hold button for 3-6 sec's ... Step 2: Press and Hold the Reset Button for 10 Seconds. Performing a factory reset on your Wyze Cam V3 is an easy way to troubleshoot any issues you may be having with the device. To start, locate the reset button on your camera. It should be a small, protruding button located on the bottom of the camera.

The Wyze Cam Pan V3 is a wifi 1080HD Cam that can pan 360 degrees and tilt 180 degrees. Favorit... In this video we teach you how to set up the Wyze Cam Pan V3.

To check and enable IR lights on your Wyze Cam, follow these instructions on the Wyze App: 1. Tap open the Settings icon from the Livestream tab of your Wyze Cam. 2. Go to Advanced Settings. 3. Toggle ON the Night Vision IR lights option. Exit the menu and restart your Wyze Cam. Check for the issue now.cam-v3. Hey fellow Wyze users. I had a hard time connecting my camera the first time and saw many people have the same issue. The directions tell you to have the QR code 5 or 6 inches away from the phone screen. What worked for me was having the QR code as far back as 2 feet. I reset the camera and tried again at a distance.My pan V3 was going offline every few days. Would unplug and it would come back on for a few days Then It was I needed to reset the camera, that was me removing from the roof and doing a total reset. All of these included the code 60. I have a Deco mesh system and the camera is about 10 feet from the router on the roof….Finally reset and reconnect. Seems to have kept most settings except 180 degrees for upside down mount. Pretty good as recoveries go. Started playing with it again panning around, etc and it disconnected. It occurred to me the new camera probably draws more power than regular v3. I had just unplugged v3 and plugged cam pan v3 into power supply.Tap the Alexa app. Tap More, and tap Skills & Games. Search for the Wyze Skill and tap on it. Tap Settings, then Disable Skill. If your Amazon device is still having trouble discovering your Wyze Cam v3, make sure that: Your camera is a Wyze Cam v3. The original Wyze Cam v1 is not compatible with Amazon Alexa.To recalibrate the position of Wyze Cam Pan v3: In the Wyze app, tap Wyze Cam Pan v3. Tap the Settings gear > Advanced Settings > Motor Controls > Reset Position > Reset. When your camera stops moving, the position is reset! Was this article helpful?Flash Firmware for Wyze Cam Pan v2 and Wyze Cam Pan v3. Wyze Cam Pan v2 files can be found on the Release Notes page. Download a specific version of firmware, For Windows 10: Right-click on the folder and select extract all. For Mac: Drag and drop the folder, put it on the root directory of your microSD card.

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The only other camera I have set up to record events is a V3 on Cam Plus. It is still working normally. I have one of my V2 cameras that was on cam plus lite but I had turned off recording. Turned it on, cannot get it to record any events either. The cam pan and all my V2 updated to latest firmware. My V3 cam that still works is on 4.36.9.139Dec 19, 2023 · Recalibrate the position of the camera. In the Wyze app, tap Wyze Cam Pan v3 > Settings > Motor Controls > Reset Position > Reset. Ensure you have Waypoints set up. Tap on Wyze Cam Pan v3 > Settings > Advanced Settings > Motor Control > Pan Scan Settings. If you have Waypoints set, reset them. Power cycle the camera by unplugging it from its ... This will initiate the reset process. Wyze Cam setup button on Wyze Cam v1/2 and Pan V1/2. Wait about 30 seconds for the camera to reboot. This might take longer in certain cases. The LED status light on the camera will change from Solid Yellow to Blinking Yellow. On the Wyze Cam v3, it'll change to Red. Wyze Cam v3 reset button locationIf you're able to, try switching out the cord and/or adapter to see if the camera powers on. The power cable and/or adapter may be defective. Try plugging your camera into a different power outlet. The power outlet may not have power. If plugging your Wyze Cam into a different outlet or switching to a different cord/adapter doesn't help, your ...Five days ago I received my Wyze Cam V3 Pro and I've been testing it in every conceivable situation. From indoors, outdoors, low light, bright rooms, night ...The issue: The version 2.24.23 WYZE Cam v3 Android application displays a QR code to automatically program a WYZE Cam v3. However, if the user resets the camera the Android application has no QR code recall setting. The request: Add the option to display the programming QR code to the Advance Settings of the WYZE Cam v3 Android application. [Mod Edit]: Your post was moved to the Cameras ...In the Wyze app, tap Home, then tap + plus sign on the top left. Tap Add Device. Tap Cameras > Wyze Cam Pan v3. Select your 2.4 GHz Wi-Fi network and enter your network password. Tap Next. Tap the icon in the password field to display the password to ensure it was entered correctly. Behind the camera lens, single-press the SETUP button.If you need to reset your Wyze Cam v3 for any reason, here’s how to do it: 1. First, make sure that your Wyze Cam v3 is powered off. 2. Next, use a paperclip or other sharp …Attempt a factory reset, and try setting up your Wyze Cam v3 again. Remove the SD card if there is one inserted. Hold down the SETUP button until the status light turns solid red. Once the status light begins flashing red, you may attempt to set up again. Try to set up your Wyze Cam v3 using a different phone or tablet.The Wyze Cam V3 is also equipped with a built-in microphone and speaker that allows for two-way communication - whether you want to talk to someone in the room, or scare off an intruder. With the Wyze Cam V3, you'll be able to keep an eye on your home, from anywhere in the world. ... To reset your Wyze Cam V3, first make sure it's ...In the Wyze app, tap Account. Tap Account > Two-Factor Authentication. On the next screen, select Authenticator App. Open your authenticator app, and select Add Account. Copy the code provided by the Wyze app to the authenticator app. If your preferred authenticator app directs to QR entry, look for an option that lets you enter the code manually. ….

Wyze Cam Outdoor is different from Wyze Cam v3 and Pan in that it has an internal battery, which you can manually turn off with a switch. This is a useful tool for troubleshooting because it helps reset the device and its connections in one step. To power cycle your Wyze Cam Outdoor: On the back of the camera, flip the power switch to the Off ...This is a general challenge across all of the Pan-Tilt-Zoom (PTZ) cameras due to hardware limitations. On Wyze Cam Pan v3, we can pre-set 4 Waypoints (A, B, C, and D) in total. When monitoring Waypoint B, there are two track paths: 1) it moves from Waypoint A after monitoring Waypoint A; or 2) it has moved from Waypoint C after monitoring ...Factory reset Wyze Cam Floodlight v2. Remove any microSD card inserted into the floodlight. With the floodlight powered on, press and hold the setup button on the side of the camera for 10 seconds until the status light on the front of the camera turns solid red.Once you have created an Instagram account, you can log in to the social networking site on your iOS or Android device using the corresponding app, or you can log in on any compute...Wyze Cam v4: Wyze Cam v3: Colors: White or Grey: White/Black/Limited Edition Blue: Finish: Textured Matte: Matte: Resolution: 2.5k QHD w/ our best color range: 1080pJan 19, 2023 ... In this video, we take a comprehensive look at the latest version of the Wyze Cam, highlighting its features, pros, cons, and overall ...Para cambiar de red tu cámara Wyze cam v3 es necesario restaurarla de fábrica. Aquí te mostramos cómo. Una vez restaurada podrás configurarla con otra red.Amazon deal: https://amzn.to/3RfjtOdWyze cam: https://amzn.to/396QogqWyze Cam Pan: https://amzn.to/3pTCC7HWhen you buy a Pixel 6a, Pixel 7, or Pixel 7 Pro we...Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in. Restart your camera. This can be done in the camera's settings > Restart Camera > Restart. Note: This option is not available for Wyze Cam Outdoor or Wyze Video Doorbells. Factory reset your camera and set it up like a new device. Reset wyze cam v3, To restore factory settings on Wyze Cam V3, follow these steps : if micro SD card inserted in the camera, remove it. Remove the camera from the Wyze APP ( settings > delete device ) To reset wyze cam plug in power, Press and Hold the Setup button on the bottom of the Wyze camera for 10 seconds. Wait at least 30 seconds for Wyze cam unit to ..., Dec 1, 2023 · To set up your Wyze Cam v3: In the Wyze app, tap on the Home tab, then tap the + plus sign on the top left. Tap Add Device. Tap Cameras > Wyze Cam v3. Pull the base from your camera and single-press SETUP under the camera until it says “ready to connect”. In the app, check the box next to I heard, “Ready to connect”. Tap Next. , Flash Firmware for Wyze Cam v3. Wyze Cam v3 files can be found on the Release Notes page. Download a specific version of firmware, For Windows 10: Right-click on the folder and select extract all. For Mac: Just drag and drop the folder, put it on the root directory of your microSD card. For both Mac and Windows, rename the file to demo_wcv3.bin., Once the red light goes solid, the camera is dead. No combination of power cycling and reset button holding will make any difference. The unit will not load ANY firmware update, old or new. The light will never change from red to purple to show that it is even trying. Once it get the "red light of death", there's no bringing it back., To factory reset a Wyze Cam, follow specific methods based on your model. For a Wyze Cam v3, remove the microSD card and press/hold the setup button on the camera's bottom for 10 seconds. For a Wyze Cam OG or Wyze Cam OG Telephoto 3x, single-press the setup button for 10 seconds while it's powered., UPDATE: @mozbius commented and shared this link on how to restore the deleted config file. https://forums.wyze.com/t/wyze-cam-v3-stuck-on-solid-red-light/18..., cam-pan-v1, tips-and-tricks. ebiassound December 31, 2022, 1:34am 1. After the app prompted me to do a firmware update, the Wyze cam pan stopped working. After contacting tech support, still no one was able to help me. I deleted the camera from the app in hopes that I could factory reset it and reinstall it, but I can't get the camera to reset., Meet Wyze Cam v4. Earn Wyze Cash on your next $50+ order ... Wyze Cam Pan v3. Wyze Cam Security Builder. View all Camera products Wired Cameras Plug-In • Wired Wireless Cameras Battery Powered • Wire-Free Lighting Cameras Floodlight • Spotlight Video Doorbells Wired • Wire-Free Camera Accessories ..., Dec 19, 2023 · Recalibrate the position of the camera. In the Wyze app, tap Wyze Cam Pan v3 > Settings > Motor Controls > Reset Position > Reset. Ensure you have Waypoints set up. Tap on Wyze Cam Pan v3 > Settings > Advanced Settings > Motor Control > Pan Scan Settings. If you have Waypoints set, reset them. Power cycle the camera by unplugging it from its ... , not-phone-specific, troubleshooting, support, cam-v1-v2, cam-v3. Arda May 9, 2021, 6:49am 1. I ordered my first Wyze Cam (V3) a couple months ago with hopes I could use it as a baby monitor and later as an outdoor security camera. I need clear visuals and sound for this. Image quality is great but the sound is garbled and basically unusable., Dec 12, 2022 · In this video, I show how to reset the Wyze Camera V3 and how to set up the camera from scratch (add the camera to the Wyze App). , Troubleshooting. Power cycle your Wyze Cam v3. Unplug the camera from its power source. Wait 5-10 seconds. Plug the camera back into power and allow it reinitialize. Next, update your Wyze Cam v3 firmware. In the Wyze app, tap Account > Firmware Upgrade to see if you have the option to upgrade your camera. If not, you're all set., Follow the steps below to reboot the Wyze Cam Pan: Open the Live Stream for the camera in question. open the camera's Settings icon in the top right corner and select the Restart Device button on the bottom. The camera will take a moment to reboot. After it is finished, go back to the Live Stream and see if the motor controls work as expected., SETUP. Download the Wyze app and sign in or create an account. Connect the camera to a power outlet and wait for 15 seconds until the status light flashes red. Press the SETUP button for 3 seconds until a voice prompt sounds. Open the Wyze app and tap the + sign in the top left corner of the Home tab. Tap Add Device > Cameras > Wyze Cam Pan v3 ..., On the live stream for any Wyze Cam device (Wyze Cam v1/v2/v3, Wyze Cam Pan v1/v2, Wyze Video Doorbell, Wyze Cam Outdoor). When you've just finished setting up a Wyze Cam device in the Wyze app. If you try to access your camera in the app after it's been set up. After basic troubleshooting (restarting the device, rebooting your router). It ..., , I've had 4 v3 cams working for a year. My router went down so I have to add them all back using the new router. Two of cams FINALLY connected. The other two just won't recognize the QR code. I've cleaned the cam lenses and phone. Pushed setup button for 10 seconds to reset cams. Pushed setup button and got "Ready to connect" (Annoying after the first hour!) Held steady for 5 seconds ..., To set up your Wyze Cam v3: In the Wyze app, tap on the Home tab, then tap the + plus sign on the top left. Tap Add Device. Tap Cameras > Wyze Cam v3. Pull the base from your camera and single-press SETUP under the camera until it says “ready to connect”. In the app, check the box next to I heard, “Ready to connect”. Tap Next., Step 2: Press and Hold the Reset Button for 10 Seconds. Performing a factory reset on your Wyze Cam V3 is an easy way to troubleshoot any issues you may be having with the device. To start, locate the reset button on your camera. It should be a small, protruding button located on the bottom of the camera. , Flashing Red, Red and Blue, or Blue. Use the same troubleshooting steps any time the status light whenever the status light is flashing unexpectedly. If the camera returns to flashing red but never reconnects, set the camera up as a new device. In the Wyze app, tap Home then the + plus sign. Then tap Add Device > Cameras and select your camera., To check your Wyze Cam v3 firmware version: In the Wyze app, tap on your Wyze Cam v3. Tap on the Settings gear, then Device Info >..., Once the red light goes solid, the camera is dead. No combination of power cycling and reset button holding will make any difference. The unit will not load ANY firmware update, old or new. The light will never change from red to purple to show that it is even trying. Once it get the “red light of death”, there’s no bringing it back., Not the newest Wyze camera, but still a good one. Wyze introduced its Cam v3 more than two years ago, just in time for the 2020 holiday shopping season. We liked it then and the camera still holds ..., Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in. Factory reset the camera and then set it up as new. Remove any microSD card inserted in the camera. With the camera plugged into power, rotate the lens of the camera so it is facing up and single-press SETUP for 10 seconds until the status ..., To factory reset a Wyze Cam v1/v2/v3 or Pan v1/v2, follow these steps: Remove any microSD card inserted in the camera, if applicable. With the camera plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds. Wait at least 30 seconds for the unit to initiate. This process can take up to 5 minutes., Smart Devices Channel. 5.69K subscribers. Subscribed. 176. 64K views 1 year ago #Wyze #thesmarthomesecrets. In this video, I show how to reset the Wyze Camera V3 and how to set up the..., when I looked onto my internet provider app, it thinks that Wyze is online. Power off (or unplug) your router for a few minutes to release Wyze cam resources, then power your router back up and verify that you have an internet connection before trying to reset/re-add your cam. 1 Like., A factory reset may require holding the Setup button in for 15 to 20 seconds with no SD card in it. You will hear a click when the reset is triggered. A Factory Reset …, To reset your Wyze Cam, first, you need to locate the reset button. The reset button is located on the bottom of the camera, just next to the microSD card slot. Once you’ve located the button, press and hold it for 10 seconds. After the 10 seconds have passed, release the button and wait for the camera to reboot., Check that your Wyze Cam Pan v3's firmware is up to date. You can check this by going to the Account tab > Firmware Update. If there is an update available for the camera, please move forward with updating it. Check if a Detection Zone is set up. In the camera's settings, tap Detection Settings > Detection Zone. Toggle Detection Zone off., Once that happens, the firmware will install and the cam will reset. Then you can press the setup and try again to connect. Just make sure your phone is logged into the same WiFi network as the cam, preferably the 2.4GHz network. Here are the links for the instructions and the file downloads: Wyze How to factory reset your Wyze Cam v1/v2/v3 or ..., In the Wyze app, tap Home, then tap + plus sign on the top left. Tap Add Device. Tap Cameras > Wyze Cam Pan v3. Select your 2.4 GHz Wi-Fi network and enter your network password. Tap Next. Tap the icon in the password field to display the password to ensure it was entered correctly. Behind the camera lens, single-press the SETUP button., Troubleshooting. Check that your Wyze app and firmware are up to date. Release Notes & Firmware. Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in. Send a log from the Wyze app. Note the Log ID. Factory reset the camera and set it up as a new device. (Only do this after sending a log first!)